REFUND POLICY

Order Cancellation

 You can cancel your order at any time before it has been dispatched from our warehouse. To cancel your order, please contact our customer support team at brandastic1211@gmail.com with your order details.
 

Refund Process: If you cancel your order before dispatch, a full refund will be processed within 7-10 business days to your original payment method.
 

After Dispatch
 

Cancellation Post-Dispatch: Once your order has been dispatched, it cannot be cancelled. However, you may still return the product after it has been delivered, as per our return policy.
 

Return Policy
 

Return Eligibility: You can return most items purchased from Brandastic within 30 days of delivery for a full refund. The product must be in its original condition, unused, and in the original packaging.

Return Process: To initiate a return, please visit our Returns Page and follow the instructions. You will receive a return authorization and instructions on how to send your item back to us.

Return Shipping: The cost of return shipping is the responsibility of the customer, except in cases where the product received is defective or incorrect.
 

Refund Policy
 

Refund Initiation: Refunds will be initiated once the returned product reaches our hub and passes the necessary inspections.

Refund Timeline: After the return has been processed and approved, the refund will be issued within 7-10 business days to your original payment method.

Partial Refunds: In certain situations, only partial refunds may be granted (if applicable), such as for items not in their original condition, damaged, or missing parts for reasons not due to our error.